RETURN OF NON-DEFECTIVE PRODUCTS -

CUSTOMER'S RIGHT OF UNJUSTIFIED WITHDRAWAL

 

The customer has the right to withdraw from the sales contract within 14 calendar days. The withdrawal must be subject to the following conditions:

 

• If the withdrawal is unjustified and the item has already been delivered, the customer must return the product exactly in the state he received it, with all its parts, the accompanying forms and its packaging in excellent condition. The returned product should not be widely used, and be in a perfect condition, just as before sale, in its original  packaging (box, nylon, foam etc.), which should not be torn or damaged and with all the contents of the original package (user instructions, features and warranties, tabs, etc.).


• The customer will be charged with the direct cost of the return of the goods. He / she may return the product via the carrier designated by the COMPANY. Cannot be picked up by a different carrier. If the customer purchases the product for the service of his / her business, he / she must return it with a Return Form, and there is an additional 15% cost of the net value of the returned items. It is noted that the COMPANY is active only in the wholesale of products.


• In order for the client to exercise the right of withdrawal, he / she should inform the COMPANY of his / her decision, by filling in and sending either the special return form available on the website www.livardas.gr, in the section "MY ACCOUNT", either the special withdrawal form or other written request at logistics@livardas.gr. The withdrawal statement is conducted electronically and the COMPANY as soon as it receives it, is required to send a confirmation of receipt to the customer's e-mail address.

 

• Upon the approval of the COMPANY, the customer must return the goods or deliver them to the COMPANY without undue delay and in any event within 14 calendar days from the day that he declared the withdrawing from this contract. The deadline is considered to have been met if the customer sends the goods back before the end of the 14-day period.


• Once the product has been returned, the COMPANY will check whether the withdrawal is lawful. Once the refund is approved, the COMPANY is obliged to reimburse the price received within 14 days of the receipt of the products. It is entitled to delay the refund until it receives the goods back or until the customer provides evidence that he / she has sent the goods back, whichever comes first. Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

• The money will be returned to the customer by the same means as the original payment.

 

• The customer is responsible to compensate the COMPANY for any reduction in the value of the goods, if he / she has used it in other way than the one necessary to ascertain the nature, the features and the functionality of the goods, in the period up to the date of the declaration of withdrawal. It should be noted that the customer should manage each product, which he / she receives, in the way he / she would manage it in a physical shop, in order to ascertain the nature, the features and the functionality of the product. Managing a product, in a different way than the above description, will not be accepted. In any case where the product is not deemed to have been returned in accordance to the above, the customer is responsible for the reduction of the value of the product, which will be offset with the refunded price. In any such case where the whole price is not refunded, he / she will be informed before the credit and return process is completed. Not miss to mention that products should not have been treated or worn / soiled. The reduction in the value of the product because of being stated as a used product, is considered on a case by case basis and is determined by the COMPANY.

 

• In case the returned products are damaged or incomplete, the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally proceeding in total or partial offsetting of its claim to the customer.

 


CHANGE OF PRODUCTS:

The customer has the right to request a change of products within 14 calendar days of receipt. Changes are only possible with the packaging of the products as shipped and sent, provided they are in excellent condition, along with a Delivery - Return Note.

In order to exercise the right of change, the client has the obligation to complete the special return form available on the website www.livardas.gr, in the section "MY ACCOUNT" or to inform the COMPANY in writing at the following address: logistics@livardas.gr. He / she is obliged to send the product in the good condition in which he / she has received it, without its packaging being tampered with or having undergone any treatment, also including the return form.

For the rest, the above terms also apply to the returns of products.

 

NO RETURN-FREE CHANGE IN THE FOLLOWING CASES:

• Goods manufactured according to customer specifications or clearly personalized.

• Items listed as “Ordered on Request” (O.R.) products.

• Items listed as “Stock-Offers”

• Samples, ie individual pieces per code.

• Products that are not suitable for return for health or hygiene reasons and which have been unsealed after delivery, such as personal care items (eg, handsets, hands free, hair brushes, cosmetics, underwear, creams, cosmetics, cloth, swimwear, etc.).

• Goods that can be corrupted or expire soon.

• Goods which, by virtue of their nature, are inherently intertwined with other elements.

 

 

MANAGEMENT CHARGES

In each of the above cases, if the customer purchased the product for the purpose of servicing his / her professional activity, there is a minimum charge of return / change management of 15% of the net value of the products.

 

 

RETURN OF GOODS AGAINST A REAL FAULTS -

LOSS OF CONTRIBUTED QUALITY

 

THE COMPANY is obliged to deliver the goods with the agreed features and without any real defects, in accordance to the article 5 of Law 2251/1994 and article 534 et seq. of the Civil Code.

 

If the product is found to be defective, the following applies:

• Repayment of the product to be replaced or repaired, must take place within a reasonable time (14 days after receipt) with a Delivery and Return Form and full packing. The customer must complete the special return form available at www.livardas.gr,in the section "MY ACCOUNT" before the shipment, or notify the COMPANY in writing at the following address:logistics@livardas.gr and the COMPANY as soon as it receives it, is required to send a confirmation of receipt to the customer's e-mail address.

• The return of the products will take place throughvia the carrier designated by the COMPANY. Cannot be picked up by a different carrier.  The customer will be charged with the direct cost of returning the goods to the COMPANY and the COMPANY will bear the cost of dispatching the replaced or repaired product. Replacement / repair of the product will be under the pending retention of possession of the original customer-ordered products in order to examine the truth of the claim of a genuine defect or lack of consensus. The right to change the product, concerns the entire purchased product and cannot be exercised on only a part of it (eg accessories on the product).

 

• After returning the products, the defect referred to by the customer is checked and then communicated with him / her to inform him / her of the results of the check results.

• If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled, if the product cannot be repaired within a reasonable time and the COMPANY cannot find another product of corresponding or better features or equivalent value for the replacement. The COMPANY is not liable for any positive or negative loss or loss of profits of the buyer or third party. It is understandable that the COMPANY does not have any liability and undertakes no liability for any damages or defects due to misuse by the customer, any replacement of the goods or repair of the defect, in which case it will be at the expense of the customer. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.

 

• In case the returned products are damaged or incomplete, the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally proceeding in total or partial offsetting of its claim to the customer.



PRODUCT RETURNS DUE TO LACK OF DELIVERY

In all cases where the items sold are other, either by type or quantity, the customer returns the products for checking and detecting the error. In this case, the costs of returning the products to the COMPANY, as well as the costs of the re-sending them to the customer, are borne by the COMPANY, provided that the return proposed by the COMPANY is respected, ie within 14 days of receiving the wrong products and after informing them by e- mail (e-mail) to the e-mail address of logistics@livardas.gr and indicating the way and the means of sending the products back to the COMPANY.

 

REFUSAL OF RECEIVING THE ORDER

If the customer makes an electronic or telephone order and while it is sent to him / her, he /she refuses for some reason to receive it, then he / she is fully charged with the shipping and return shipping costs, as well as with a 15% return management fee of the net value of the products.

The Customer will be notified of this charge by e-mail or telephone.

If the order is re-dispatched, the invoice to be issued will also include the above charge for previous shipping / return costs and 15% of the net value of the products as a management fee. Otherwise the customer will be charged the above charges by issuing a corresponding invoice.

For customers who in the past had refused to receive or did not respond to the COMPANY’S written or telephone information and their order was returned back to the COMPANY under the indication (UNKNOWN RECEIVER-REFUSAL OF RECEIPT), the COMPANY has the right to execute the order only after repayment of the total amount of the new order.

In any case, and irrespective of the foregoing, the COMPANY retains the right to sue in order to claim damages that may have arisen as a result of a refusal to accept, failure to receive the order or any other same action from the Customer's side.